Increase cash flow, grow revenue, reduce denials, manage census, improve payor mix

Keeping a tight rein on revenue management and collections has never been more challenging in long-term care. 

Business offices are faced with reviewing and pre-qualifying rafts of referrals. Tracking the terms and nuances of all the Medicare Advantage HMO plans is staggering. Avoiding write-offs related to delays in Medicaid conversions is increasingly difficult, and constantly interacting with the growing number of payor intermediaries is imperative for prompt payment. 

Through a highly specialized system that emphasizes detailed, integrated oversight, Trinity maximizes revenue management and collections by focusing on business office performance, resident eligibility, billing, collections, and case management.

Days outstanding for all receivables are typically 30 days at Trinity Senior Living Communities, compared to the long-term care industry average of 47 days. Our bad debt approaches one percent versus an average of three percent industry-wide, while the average Medicare and managed care case mix indexes are well above the national average.

Trinity Senior Living Communities has proven success in PPS management. And, as operators of long-term care communities, you understand this is vital to returning functionality to elders as well maximizing revenue.

Developing a series of specially designed systems and maintaining an extremely efficient infrastructure to document and track care delivery are critical to achieving these outcomes and receive full reimbursement for services provided.

Trinity Senior Living Communities’ Regional Managers of Field Accounting rotate through our long-term care sites in four states. During their routine visits to the facilities’ business offices, they focus on a wide range of activities that include training, implementing protocols, sorting through consolidated billing issues, checking on MDS and coding procedures, processing Medicare no-pay claims, and maximizing the capabilities of various software systems.  They also monitor receivables and advise how to improve collections. Assisting with Medicaid eligibility is a top priority.

In addition to providing revenue management and collections oversight through facility management agreements and consulting engagements, Trinity Senior Living Communities supports other long-term care operators by taking full responsibility for managing all facets of the billing and receivables processes. Our experts specialize in avoiding denials and rejections, improving cash flow, achieving greater consistency, and adapting to new compliance requirements.